In order to provide the best service to the vast majority of our callers, we need to make a change regarding WATS telephone transfers, or "patches" as we call them.
You have probably called during a busy period and heard an operator say, "I'm sorry, you came in on a line that cannot be transferred. Could you please call again in about 5 minutes?" This was because we only have the ability to "connect" the first three lines to other departments, and they have become increasingly busy during the week due to media activities.
We will continue to transfer all incoming calls to Ministerial Services, as in the past. For all other departments, however, we will simply relay your message and have your calls returned.