As we all know, good repair facilities can be hard to find, but they are well worth the extra effort spent when choosing a shop and mechanic you can trust. Most of us are looking for a fast, reliable diagnosis and repair with good price. Here are some considerations that should be taken into account when your fleet vehicle needs attention, whether it be routine maintenance or major repair work.
1. National Account Programs: Gelco has established national account programs with Firestone, Goodyear, B.F. Goodrich, General Tire and Uniroyal. These locations are designed to provide quick service for most preventive maintenance needs. In addition, there are pre-negotiated prices for many of these repairs and Gelco will be billed directly.
2. Dealerships: Vehicles may be taken to dealerships to correct more specialized or technical repairs such as performance, transmission or electrical problems. However, prices are usually more costly for normal maintenance items than our national account center costs.
3. Independently Owned Garages: These garages provide various types of repairs, some technical, some not. The pricing varies widely and billing arrangements may not be available.
The major difference between repair facilities becomes apparent when a repair fails. A national account or dealership will typically warrant each repair a minimum of 90 days or 4,000 miles, whichever comes first, and each repair is normally handled at the appropriate repair facility. If the repair work is still unsatisfactory, Gelco can pursue the matter at the vendor's headquarters or home office. Unfortunately, our hands are often tied when it comes to pursuing the matter with the independent garage which refuses to honor the warranty on its work. For this reason, know your independent repair facility before having service work performed there.
FROM FLEET ADMINISTRATION
Worldwide Church of God