Just one more thing: Promises, promises

Have you called a retailer or service-oriented establishment requesting information about the product you ordered days or even weeks ago, only to be told, "Oh, we promise to get that out to you first thing tomorrow"? Or, "That check was put in the mail yesterday." Again: "The person who handles that has been out sick. Give us a week or two." Or a recent classic we experienced. After hearing all of the above plus 99 more promises, we still haven't received the requested product one year later.

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Publication Date: July 14, 1980